Privacy Policy
Lords Group Trading PLC - Privacy Notice
Last updated: 16 March 2026
Lords Group Trading PLC and its group companies (“Lords Group”, “we”, “our” or “us”) are committed to protecting and respecting your privacy.
This Privacy Notice explains how personal data is handled when you interact with Lords Group companies, including when you visit our website, purchase goods or services, open a trade account, apply for employment, or otherwise communicate with us.
This notice provides a general overview of how personal data is processed within the Lords Group. More detailed information about specific types of processing can be found in the privacy notices linked below.
Who We Are
This website is operated by Lords Group Trading PLC, the parent company of a number of trading businesses within the Lords Group.
When you interact with a Lords Group company - for example when purchasing products, opening a trade account or applying for employment - the relevant group company you deal with will act as the data controller for your personal data.
Each trading company within the Lords Group is responsible for complying with UK data protection law in relation to the personal data it processes and maintains its own registration with the UK data protection regulator where required.
If you have any questions about how your personal data is handled, please contact:
Your enquiry will be directed to the appropriate Lords Group company.
How We Use Personal Data
Lords Group companies may process personal data for a variety of legitimate business purposes, including:
- supplying goods and services to customers
- managing customer and trade accounts
- assessing credit applications
- managing supplier and business partner relationships
- recruitment and employment administration
- marketing communications where permitted
- operating and securing our websites and IT systems
- complying with legal and regulatory obligations
Further information about how personal data is used in each of these contexts is provided in the detailed privacy notices listed below.
Lawful Bases for Processing
Depending on the circumstances, Lords Group companies process personal data under one or more of the following lawful bases:
- Contractual necessity - where processing is required to provide goods or services or enter into a contract
- Legal obligations - where processing is required to comply with applicable laws or regulations
- Legitimate interests - where processing is necessary for legitimate business purposes such as fraud prevention, credit risk assessment, customer service and internal administration
- Consent - where consent is required for specific processing activities such as certain marketing communications
Further details about the lawful bases for particular processing activities are set out in the relevant detailed privacy notices.
Automated Decision Making
Lords Group companies may use automated tools to support certain business processes, such as fraud prevention, identity verification and credit risk assessment.
These tools may analyse personal data using predefined criteria to generate indicators or risk scores. However, we do not generally make decisions that have legal or similarly significant effects on individuals based solely on automated processing without meaningful human review.
Further information about automated processing can be found in the relevant detailed privacy notices.
Sharing Personal Data
Personal data may be shared where necessary with:
- other companies within the Lords Group
- trusted service providers who support our business operations
- delivery and logistics providers
- professional advisers such as auditors, legal advisers and consultants
- credit reference agencies and fraud prevention organisations
- regulatory authorities, courts or law enforcement agencies where required by law
Further details about how personal data may be shared are provided in the relevant detailed privacy notices.
International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where this occurs, we ensure that appropriate safeguards are in place to protect personal data in accordance with UK data protection law.
Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected, including to satisfy contractual, legal, regulatory, accounting and operational requirements.
Further details about retention periods for specific processing activities are provided in the relevant detailed privacy notices.
Detailed Privacy Notices
More detailed information about how personal data is processed in specific situations can be found in the following notices:
Customer & Trade Account Privacy Notice (opens in new tab)
Information about how we process customer information when supplying goods and services.
Credit Reference and Affordability Checks Privacy Notice (opens in new tab)
Information about how we obtain and use data from credit reference agencies including Creditsafe and TransUnion.
Supplier Privacy Notice (opens in new tab)
Information about how we process personal data relating to suppliers and business partners.
Information about how we process personal data relating to job applicants and candidates.
Investor Relations Privacy Notice (opens in new tab)
Information about how personal data is handled when subscribing to shareholder announcements and investor communications.
Cookies Notice (opens in new tab)
Information about how cookies and similar technologies are used on this website.
Lords Group Foundation Privacy Notice (opens in new tab)
Explains how personal data is processed when individuals apply for grants or make donations through the Foundation.
Your Rights
Under UK data protection law, individuals have rights in relation to their personal data, including the right to:
- request access to personal data
- request correction of inaccurate or incomplete data
- request deletion of personal data in certain circumstances
- restrict or object to certain types of processing
- request the transfer of personal data to another organisation where applicable
If you wish to exercise any of these rights, please contact us using the details provided above.
You may also contact the relevant Lords Group company you deal with directly in relation to the exercise of your rights.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
Updates to This Notice
We may update this Privacy Notice from time to time to reflect changes in legal requirements or business practices.
The most recent version will always be published on this website.